Conversational AI assistants have the potential to streamline operations, enhance user experiences, and provide valuable insights. But only if they are thoroughly tested and optimized. Chatbot testing has become a…
(CNN) – Artificial intelligence did not become the utopia that technology evangelists anticipate. So far, artificial intelligence has proven to be more capable of generating stock exchange enthusiasm than, for…
In the world of SaaS solutions, Zendesk vs. Salesforce is an ongoing debate. Though their fundamental features might seem similar, determining which one best fits your needs calls for a…
A version of this article appeared in CNN Business' Nightcap newsletter. To receive it in your inbox, sign up for free here. New York (CNN) – Dock workers on strike…
In today’s business landscape, customer service software drives profits and fosters brand loyalty. Among the top contenders in this space are Zendesk and Help Scout, each offering unique advantages. Zendesk,…