Running an ecommerce store today means wearing multiple hats. You need to become a support agent, sales rep, and marketing strategist, often all at once. But as your customer base grows, so do the challenges.
Overwhelmed support teams, slow response times, missed sales opportunities, rising operational costs, and so on.
That’s where AI agents for ecommerce come in.
An AI agent for ecommerce is a virtual assistant powered by artificial intelligence that helps online stores automate tasks such as customer support and sales engagement. It interacts with shoppers through chat or other channels using natural language to resolve queries and guide purchases.
For example, Muzzle Movement uses Tidio’s Lyro to answer customer questions in real-time as well as recommend products based on shopper behavior. This helps the company automate support without human intervention.
In this guide, we’ll break down the best AI agents for ecommerce, exploring their pros, cons, and pricing to find which one matches your business needs most.
Automate your ecommerce customer service using the best AI agent
Benefits of AI in ecommerce
AI-powered virtual support agents bring robust functionality that can upgrade your customer service operations. They help attract more leads, shorten response times, elevate customer satisfaction, and significantly ease the burden on human support staff.
Here are the key benefits of deploying the best AI agents for customer service:
- Round-the-clock support: today’s consumers expect immediate assistance, and AI agents deliver just that. In fact, 64% of users cite 24/7 availability as the most valuable feature of AI-driven support.
- Lower operational expenses: AI service agents increase conversions while trimming overhead, serving as a cost-efficient alternative to growing human teams. With global retail spending through AI agents expected to reach $142 billion, their financial impact is undeniable.
- Smarter customer interactions: these AI tools leverage user data to provide quick, tailored assistance, leading to greater customer happiness and increased revenue. Nearly 40% of shoppers are more likely to buy after a personalized AI experience.
- Multilingual fluency: since more than 75% of buyers prefer shopping in their own language, AI agents capable of communicating in multiple languages remove linguistic obstacles that could otherwise cost you sales.
- Consistent brand tone and style: AI agents equipped with natural language processing (NLP) can reflect your brand’s personality, making conversations feel more relatable and engaging. Around 53% of consumers say they feel more connected to brands when AI responses are clever and human-like.
Read more: Learn how to craft a chatbot persona in this step-by-step guide.
Now, let’s compare the best software available on the market today.
Top 10 AI agents for ecommerce
Whether you’re looking to automate customer service or reduce your team’s workload, the best AI agents for ecommerce can help you scale smarter and faster.
Here’s our comparison table for a quick view of the best software:
| Platform | G2 rating | Free plan | Best for |
| Tidio | 4.7/5 ⭐ | ✅ | AI for email |
| Intercom | 4.5/5 ⭐ | Free trial | Enterprise-ready AI templates |
| HubSpot | 4.4/5 ⭐ | ✅ | CRM-integrated AI workflows |
| Zendesk | 4.3/5 ⭐ | Free trial | Advanced AI analytics and reporting |
| Gorgias | 4.6/5 ⭐ | Free trial | AI-powered personalized automations |
| Ada | 4.6/5/5 ⭐ | ❌ | User-friendly AI automation platform |
| ProProfs Desk | 4.5/5 ⭐ | ✅ | AI-powered issue tracking |
| Zoho Desk | 4.4/5 ⭐ | Free trial | Zia contextual AI assistant |
| Freshchat | 4.4/5 ⭐ | ✅ | AI agents with shared inbox |
| Drift | 4.4/5 ⭐ | ❌ | AI-powered conversation analytics |
Let’s examine detailed reviews of each AI agent:
1. Tidio
Rating: 4.7/5 ⭐ (1,750+ reviews on G2)
When searching for the best AI agent for ecommerce, Tidio emerges as a top contender thanks to its powerful Lyro AI Agent. This intelligent virtual assistant effortlessly manages complex customer inquiries using natural, human-like conversation. Tidio’s platform blends no-code AI automation with live chat, robust ecommerce integrations, and email automation. This makes it an all-in-one solution for online stores looking to boost customer engagement and streamline support.
Key features:
- AI for web chat and email communication
- Intelligent chat triage
- Multichannel integrations (Instagram, Facebook, Zapier)
- Mobile AI agent management app (iOS/Android)
- Multilingual chatbot capabilities for 11 languages
Pricing:
- 7-day free trial available
- Free version available
- Starter ($24.17/mo)
- Growth (starts at $49.17/mo)
- Plus (starts at $749/mo)
- Premium (starts at $2999/mo)
Read more: Explore how Lyro AI handles email-based ticketing automation, and get a complete overview of Tidio’s powerful AI agent.
Try the new standard in customer service
2. Fin by Intercom
Rating: 4.5/5 ⭐ (3,410+ reviews on G2)
Intercom is often included in conversations about the best AI agent for ecommerce, particularly for larger businesses needing advanced capabilities. Its enterprise-level AI customer service agents come equipped with intelligent chat surveys and smart visitor segmentation. Combined with sophisticated workflow automation, Intercom helps ecommerce brands deliver highly personalized and efficient customer experiences.
Pros:
Cons:
- Steep learning curve for AI features
- Restricted content organization options
Pricing:
- 14-day free trial
- Essential: $39/seat/mo
- Advanced: $99/seat/mo
- Expert: $139/seat/mo
- Fin AI Agent add-on: $0.99/Fin resolution
Read more: Check out the top Intercom alternatives available on the market today.
3. HubSpot
Rating: 4.4/5 ⭐ (2,520+ reviews on G2)
HubSpot offers one of the best AI agents for ecommerce businesses looking to unify their customer service with CRM capabilities. Its AI-powered agents integrate directly with HubSpot’s CRM, enabling intelligent tracking of customer communications and automating interactions across marketing, sales, and support teams. This seamless integration empowers ecommerce brands to deliver consistent, data-driven experiences at every stage of the buyer journey.
Pros:
- AI workflows seamlessly integrated with CRM
- Automation for both customer support and sales processes
- Unified inbox with intelligent, AI-driven message routing
Cons:
- Lacks in-depth analytics when used as a standalone AI tool
- Initial setup of the knowledge base can be complicated
Pricing:
- Free plan available
- Starter: $15/mo/seat
- Professional: starting at $1,430/mo
- Enterprise: starting at $4,610/mo
Read more: Compare the best HubSpot alternatives to choose the right software for your business.
4. Zendesk
Rating: 4.3/5 ⭐ (6,210+ reviews on G2)
Zendesk delivers one of the best AI agents for ecommerce teams that need flexible, cloud-based support solutions. Its AI-driven customer service agents come with advanced role-based permissions, smart operating hours management, and support for web SDKs. What sets Zendesk apart is its multichannel integration. This enables ecommerce businesses to manage conversations across email, social media, WhatsApp, and more, all from a single unified platform.
Pros:
- In-depth chatbot performance tracking and analytics
- Smart pre-chat forms for offline engagement
- Live insights into visitor behavior
Cons:
- Infrequent issues with data syncing
- AI feature navigation can be tricky at times
Pricing:
- 14-day free trial
- Suite Team: $55/agent/mo
- Suite Growth: $89/agent/mo
- Suite Professional: $115/agent/mo
- Suite Enterprise: contact sales
Read more: Compare the leading Zendesk alternatives by features, pricing, and overall value.
5. Gorgias
Rating: 4.6/5 ⭐ (520+ reviews on G2)
Gorgias is frequently recognized as one of the best AI agents for ecommerce, especially for Shopify merchants. It blends smart automation with a robust ticketing system to deliver highly personalized support. With AI-powered responses and advanced customer segmentation, Gorgias helps online stores streamline service workflows and create more tailored shopping experiences.
Pros:
- Detects user intent and emotional tone
- Connects seamlessly with social media and messaging apps
- Tracks customer journeys with intelligent insights
Cons:
- Features are mainly tailored for ecommerce businesses
- Reporting tools may lack depth for advanced analysis
Pricing:
- 7-day free trial
- Starter: starts at $10/mo
- Basic: starts at $60/mo
- Pro: starts at $360/mo
- Advanced: starts at $900/mo
- Enterprise: contact sales
Read more: Looking for other options? Take a look at the best Gorgias alternatives out there.
6. Ada
Rating: 4.6/5 ⭐ (150+ reviews on G2)
Ada positions itself as one of the best AI agents for ecommerce by offering a powerful automation platform that elevates customer experience at scale. Its AI-driven system enables online retailers to train virtual agents tailored to their brand voice while supporting ongoing optimization across various channels and languages. This flexibility makes Ada ideal for ecommerce businesses aiming to deliver consistent, high-quality support worldwide.
Pros:
- AI automation across multiple communication channels
- Easy-to-use chatbot builder with drag-and-drop functionality
- Customizable AI workflows through flexible API integrations
Cons:
- Some inconsistencies in data accuracy
- Users have reported occasional issues with integrations
Pricing:
- AI Agent: contact sales
- Advanced AI Agent: contact sales
7. ProProfs Desk
Rating: 4.5/5 ⭐ (35+ reviews on G2)
ProProfs Desk earns its place among the best AI agents for ecommerce with its cloud-based platform focused on strengthening customer relationships. It centralizes support operations and leverages AI to streamline ticket resolution, ensuring faster, smarter responses. For ecommerce businesses aiming to enhance service efficiency and customer satisfaction, ProProfs Desk offers a reliable and user-friendly solution.
Pros:
- Centralized inbox for team collaboration
- Smart, pre-written response suggestions
- AI-driven tracking of issues and incident resolution
Cons:
- Few available integration choices
- AI ticketing capabilities are fairly minimal
Pricing:
- Free plan (single user)
- Team: $29.99/month/operator
- Customer Support Suite: Contact sales
8. Zoho Desk
Rating: 4.4/5 ⭐ (6,520+ reviews)
Zoho Desk’s Zia stands out as one of the best AI agents for ecommerce brands that prioritize contextual and consistent customer service. Zia delivers intelligent reply suggestions, automatic ticket tagging, and seamless knowledge base automation. Operating across web, email, and social media, it ensures a unified support experience throughout the entire customer journey.
Pro:
- Unified AI support across multiple channels
- Centralized AI help center for managing multiple brands
- Automated service level agreement (SLA) management with AI
Cons:
- Steeper learning curve for advanced AI capabilities
- Setup and integration can be technically challenging
Pricing:
- Free trial available
- Express: $9/mo/user
- Standard: $20/mo/user
- Professional: $35/mo/user
- Enterprise: $50/mo/user
Read more: Check out the best Zoho Desk alternatives and compare their features.
9. Freshchat
Rating: 4.4/5 ⭐ (490+ reviews on G2)
Freshchat is a strong contender for the best AI agent for ecommerce, blending live chat with powerful AI-driven support. Its platform enables seamless multi-channel communication, intelligent web chat widgets, and context-aware AI responses in more than 33 languages. For ecommerce brands aiming to engage a global audience, Freshchat delivers smart, scalable customer interactions around the clock.
Pros:
- AI agents deliver instant, context-aware replies
- Supports messaging across mobile apps, websites, WhatsApp, and Facebook
- Multilingual support for global customer communication
Cons:
- Possible confusion with email-based user identities
- Occasional glitches in AI-generated responses
Pricing:
- Free plan available
- Growth: $23/month/agent
- Pro: $59/month/agent
- Enterprise: $95/month/agent
Read more: Learn the pros, cons, and pricing of the top Freshchat alternatives.
10. Drift
Rating: 4.4/5 ⭐ (1,250+ reviews on G2)
Drift rounds out the list of the best AI agents for ecommerce with its focus on hyper-personalized customer engagement. Leveraging patented conversational AI and ChatGPT-powered features, Drift enables ecommerce businesses to guide shoppers seamlessly through their journey from first visit to conversion while maintaining efficient, natural interactions at every touchpoint.
Pros:
- AI responses powered by ChatGPT technology
- Instant alerts and real-time updates
- In-depth analytics with detailed dashboards
Cons:
- Intermittent issues with live chat functionality
- Bugs may occur following new feature releases
Pricing:
- Custom pricing and demo upon request
Read more: Explore the leading Drift alternatives, complete with pros, cons, and pricing comparisons.
Key takeaways
From automating customer support to enhancing personalization and driving more efficient workflows, the right AI agent can significantly improve your store’s performance. So, whether you’re a growing startup or a high-volume retailer, choosing the right AI-powered solution is key to staying competitive in the ecommerce market.
If you’re looking for a powerful and scalable option, Tidio’s Lyro AI is one of the best AI agents for ecommerce today. Built for online stores, Lyro delivers instant, conversational responses to your website visitors. On top of that, the software automates ticketing and integrates seamlessly with platforms like Shopify, WooCommerce, and Wix.
Are you ready to set up your personal growth partner for your ecommerce business?
Automate your ecommerce customer service
