10 Best WooCommerce Chatbot Plugins in 2024 (Free)

What is your favorite thing about running a store using WooCommerce? Free plugins? Good store themes? Easy configuration?

All of the above are part of the same goal—creating a professional store with minimal effort.

And now you can also add a WooCommerce chatbot that will run your store and handle your customers for you.

That’s mind-blowing!

But which solution is the best?

We checked all ratings, rankings, and reviews to find the best chatbot app for WooCommerce.

Drumroll, please—

Here’s a quick overview of all WooCommerce chatbots:

Rank	Provider	Pros 👍	Cons 😕
1	Tidio	Almost 30 chatbot templates	The majority of features are ecommerce-oriented
2	WoowBot	Good product search engine	You have to buy it for at least a year
3	Collect.chat	SMS features	Only 50 free responses
4	Drift	Advanced bot editor	Costly pricing plans
5	ChatBot	Smooth integration with LiveChat	No free plan is available
6	Woo Bot	Intagrates with WooCommerce inventory	No tools for building custom conversation flows
7	IBM Watson Assistant	Advanced AI and cloud-computing	It is a third-party plugin—not officially endorsed by IBM
8	Xatkit	Nice FAQ features	Limited customization options
9	ConversioBot	One time fee	Doesn’t have many users
10	WooSmartBot	It is free	The project is still in the early stages of development

WooCommerce chatbots developed by different companies offer unique functionalities. Let’s examine each solution one by one. 

It’s worth getting acquainted with all of them to decide which set of features would be most suitable for your online store.

Developer: Tidio

Rating: ⭐ 4.8 out of 5 stars (313 reviews)

With over 100,000+ active installations, Tidio is the most popular no-code chatbot solution for WooCommerce and WordPress stores. It has its own live chat widget that you can add to your website and advanced chatbot design features.

Key features:

• One-click installation for WordPress and WooCommerce stores
• Out-of-the-box solution with no additional configuration and bot training needed
• Ecommerce chatbot templates for common customer service scenarios
• Ecommerce chatbot templates for common customer service scenarios
• Artificial intelligence and NLP message recognition engine
• Designing custom conversation flows with a visual bot editor
• Discount, lead generation, and abandoned cart workflows
• Integrated CRM features and customer database management
• Omnichannel chatbots for your website, Instagram, and Messenger
• Messenger bot for Woocommerce without coding or using Dialogflow
• Unlimited configuration options through its JavaScript API or Zapier
• Helpful customer support, many online resources, and tutorials

Tidio is one of the best chatbot options for WooCommerce and you can use it to make chatbots from scratch in a matter of minutes.

Pricing:

• 7-day free trial available
• Free version available
• Starter ($29/mo)
• Growth (starts at $59/mo)
• Plus (starts at $749/mo)
• Premium (starts at $2999/mo)

You can integrate chatbots and your WooCommerce website. All you have to do is find and install a dedicated WordPress plugin from Tidio. The installation process is the same as installing any other WP plugin.

If you need more information you can also read the full instruction in the knowledge base.

Read more: How to Install Tidio on WooCommerce Websites

Developer: QuantumCloud

Rating: ⭐ 4.8 out of 5 stars (16 reviews)

This WooCommerce chatbot solution is much less popular. Only 800+ users look pretty suspicious. But there is no need to worry. In fact, WoowBot is the good old WPbot and their combined numbers of installations are much higher. WoowBot just comes in a new “packaging” geared towards WooCommerce users. And there is nothing wrong with good packaging design. 

Key features:

• Conversational product search engine
• Abandoned cart recovery and exit intent triggers
• Integrated with Google’s natural language processing services (NLP)
• Popups for informing about special offers and featured products
• Facebook Messenger and WhatsApp integration available
• Customizable chat icon and CSS

WoowBot is a great choice for ecommerce stores that want to automate their customer support. It’s worth noticing that about 40% of businesses that use bots employ less than 10 people (in the whole company). Solutions such as WoowBot are designed to take over some of your repetitive tasks and questions about products. This allows your understaffed business to use the saved time for solving more complex issues.

Pricing plans:

• Free. One chatbot template.
• Paid.  A yearly WoowBot Pro license starts from $33.

Developer: Collect.chat

Rating: ⭐ 4.4 out of 5 stars (28 reviews)

Just as the name suggests, Collect.chat offers plenty of features related to lead generation. If you want to collect your customers’ contact details and phone numbers through a chat window—rather than a popup—it is a viable option. This WooCommerce chatbot also offers many conversation templates for getting more insights about user experiences and collecting customer feedback.

Key features:

• Lead generation templates and custom surveys for collecting feedback
• Appointment booking through chatbot conversations
• Real-time notifications through email and other channels
• Integration with Google Sheets, Hubspot, FreshDesk, and other CRM tools
• SMS verification for collected phone numbers

Collect.chat is a popular live chat and chatbot solution, not only for WooCommerce stores. For instance, while it doesn’t make the cut as one of the best Shopify live chat apps, it does offer a Shopify integration.

Pricing plans:

• Free. Limited to 50 chatbot responses.
• Paid. Different tiers with premium features and more automatic responses starting from $24/mo. Unlimited chatbot responses for $299 per month.

Developer: Drift

Rating: ⭐ 4.1 out of 5 stars (10 reviews)

This is another chatbot for WooCommerce that may get some people raising their eyebrows. This plugin hasn’t been tested with the latest 3 major releases of WordPress. And there aren’t too many positive reviews. Sounds shady, right? To be fair, Drift is a very advanced tool and their WordPress plugin page probably does not receive enough love and attention. However, it is among the best free live chat software in general, and not just for stores powered by WordPress.

Key features:

• Slack integration with real-time notifications
• Virtual Selling Assistants that use patented AI
• Lead-qualification tools and booking meetings with customers
• A/B testing and marketing conversion tracking

Drift describe themselves as a marketing and sales acceleration platform. Their software offers much more than just chatbots but the price tag is also slightly more prohibitive.

Pricing plans:

• Free. No custom chatbots—only live chat.
• Paid. Prices are determined individually after reaching out to representatives. To create custom bots you can expect to pay a triple-digit sum each month.

Developer: ChatBot

Rating: ⭐ 4.6 out of 5 stars (15 reviews)

ChatBot is one of the LiveChat modules. It is sold separately and offers many advanced features. Just like in Drift, these tools create a complex ecosystem that automates all of your marketing activities.

Key features:

• Visual chatbot flowchart builder 
• Artificial intelligence and NLP engine
• API, webhooks, and Zapier integrations
• Seamless integrations with Messenger and Slack
• Rich messages including buttons and media
• Widget customization options

WooCommerce ChatBot is not an all-in-one app. It is a professional solution for experts. We recommend it to medium and large stores that know exactly what they want and are willing to pay for it.

Pricing plans:

• No freemium plan. But you can test this solution for 14 days without the need to unsubscribe.
• Paid. The Starter plan with 1 active chatbot, 1000 chatbot responses, and limited AI training options history costs $50 per month.

Developer: WP1

Extension Requirements: Minimum PHP version: 5.6

Rating: N/A

This WooCommerce chatbot is slightly different from the others. It is a native WooCommerce extension developed by WP1, while the other solutions in this article are WordPress plugins. Woo Bot offers good integration with WooCommerce product inventory, so it is quite useful for product searches. However, there aren’t too many additional features.

Key features:

• Product search options via the chat window
• Automatic responses available in your WooCommerce back-end panel
• Chat icon and popup behavior configuration 

If you need a very simple bot for WooCommerce, this solution may work for you just fine.

Pricing plans:

• Free. Not available.
• Paid. $29 per year.

Developer: IBM & Cognitive Class AI

Rating: ⭐ 4.6 out of 5 stars (24 reviews)

This WooCommerce chatbot combines two technologies: IBM’s cloud-based conversational AI and a pre-configured chatbot in the form of a simple chat widget. In other words, you get state-of-the-art technology offered in an easy-to-use format.

Key features:

• VoIP is available through a simple Twilio integration
• Customizable chat window and chat icon
• Resources on building your AI bot

To use this solution you need to create a separate IBM Cloud account and connect it with the widget. IBM Cloud services are free but there are some limits. You may want to upgrade to a higher tier if you want to process many queries from customers.

Pricing plans:

• Free. 10,000 API calls (such as messages) per month.
• Paid. The Plus plan will cost you about $140 per 1,000 active users per month. 

Developer: Xatkit

Rating: ⭐ 5 out of 5 stars (2 reviews)

Xatkit is a nice and simple add-on for creating interactive FAQs for online shoppers. And answering questions through a bot gives your users a much better customer experience than contacting a traditional customer support team (or scrolling through pages of a lengthy FAQ). You can also expand its functionality to connect the bot logic with your inventory.

Key features:

• Custom bot icon and position
• Order status and cart saver
• Featured products and product search

This WooCommerce chatbot is quite similar to WoowBot and you can use it as a good alternative, especially if you are interested in features related to searching products. 

Pricing plans:

• Free. No freemium version but there is a free trial available for a month.
• Paid. Q&A plan for building basic FAQs starts from $19/month.

Developer: ConversioBot

Rating: ⭐ N/A

This WooCommerce chatbot is not available in the official WordPress plugin repository. However, it is still easy to install and add to any page on your website. This solution is more rudimentary than the majority of platforms or plugins described above. But it is quite popular nonetheless.

Key features:

• Add to cart and exit intent discounts
• Integrates with Google Analytics and Facebook Pixel
• Multipage option with a single license
• No monthly payments

If you are not interested in subscription-based solutions, ConversioBot can be a nice training ground. Paying for something one time sounds nice, doesn’t it? On the other hand, there are many free chat widgets that offer bot-related features.

Pricing plans:

• Free. Not available.
• Paid. One-time $38 fee to use it without limits.

Developer: Jawad Ilyas

Rating: ⭐ N/A

WooSmartBot offers just the bare essentials and is meant to be used as an alternative to your store’s search engine. Digital shoppers and users find bots more engaging because of the novelty effect of this technology. This WooCommerce chatbot talks with shoppers and sends them links to product pages that match their queries. It doesn’t get much simpler than that.

Key features:

• Custom bot behavior for selected pages
• Unlimited conversations
• Editable welcome messages
• One template
• Product search

Pricing plans:

• Free. It is a new project without any premium features and too many users. But you can probably get in touch with its developers to give them some feedback.

Key takeaway

A good WooCommerce chatbot should be easy to install and offer features related to searching products and customer support. A perfect bot would send relevant messages, product recommendations, and understand your shoppers’ questions.

The most popular and useful chatbot WooCommerce plugins are:

1. Tidio
2. WoowBot
3. Collect.chat
4. Drift
5. ChatBot
6. Woo Bot (by WP1)
7. IBM Watson Assistant
8. Xatkit
9. ConversioBot
10. WooSmartBot

If you want to install the best-rated and most popular option right away, just click below.