Lyro vs Ada In-Depth Comparison (2024)

In the ever-evolving landscape of online commerce, effective customer communication is essential for thriving businesses.

Among the leading solutions in this arena are Tidio’s Lyro and Ada chatbots.

These platforms are designed to enhance customer interactions and raise business performance. But how do Tidio’s Lyro and Ada software stack up against each other, and which is the best choice for your brand?

To clarify this comparison, we conducted a comprehensive review of both tools. Tune in as we present the results of our head-to-head analysis.

The purpose of this article is to compare Lyro vs Ada chat based on some scenarios. In this experiment, we want to examine how chatbots process human-like conversations and answer common questions for ecommerce sites.

Here are the questions we present to Lyro AI and Ada chatbot software for each category:

So—

Let’s get into the comparison.

The test was run on publicly available data from an ecommerce store Shapemint. We used the data from the shop’s help center and uploaded it to Lyro. The Ada solution is currently installed on the storefront.

Topic #1: Return

We asked AI systems What is your return policy if the dress I purchased does not fit or look as expected? Do I have to pay for return shipping?

This is how they responded:

Results

Lyro ★★★★★

Ada CX ★★★★★

Both bots answered the questions about the return policy without any problems, showing the ability to understand many questions at once.

Topic #2: Product availability

Next Tidio’s Lyro and Ada bots receive a question Is the MVP polo 6 pack in stock?

This is how they responded:

Results

Lyro ★★★★☆

Ada CX ★☆☆☆☆

Thanks to Tidio’s integration with Shopify, Lyro seamlessly provides confirmation that the product is indeed available in stock, immediately guiding the user to the product page. In contrast, Ada conversational AI, struggled to understand the question, leaving us with no response and the only option to contact a live chat agent.

Note: Please note that product availability statuses on Tidio work exclusively for Shopify merchants.

Topic #3: Shipping

Then, we asked the AI ​​tools Do you ship to Canada? What about Belarus?

This is how they responded:

Results

Lyro ★★★★★

Ada CX ★★★★☆

Both bots handled the questions well. However, Lyro distinguishes itself by skillfully preserving context and tailoring its response to directly address the question. In contrast, the Ada AI Agent tends to offer a more general response. We see Lyro’s approach as a human agent to handle such situations.

Topic #4: Free shipping

For this situation, Lyro and Ada tools get a question When does free shipping apply?

Here’s how they dealt with it:

Results

Lyro ★★★★★

Ada CX ☆☆☆☆☆

Lyro answered the question effortlessly. At the same time, the Ada AI Agent bot struggled to understand the context of the question despite our attempts to rephrase it.

Next, we asked the AI ​​systems Are there any ongoing discounts for first time customers? and analyzed the responses.

Here’s how they dealt with it:

Results

Lyro ★★★★★

Ada CX ★★★★★

Both bots answered the questions without experiencing any issues.

Did you know that…

Thank you for an integration with your online store and Works on the Lyreyou can do it use Tidio to distribute custom codes to your website visitors.

Lyro and Ada AI chatbots are asked a question My promo code is not working, can you help me?

Here’s how they dealt with it:

Results

Lyro ☆☆☆☆☆

Ada CX ☆☆☆☆☆

It appears that we lack enough information on the subject from the brand. In such cases, both bot solutions provide an option to chat with a live agent to resolve the issue.

Topic #7: Product measurement

Then we asked for more types of shopping assistants, Can you advise me about the size I should buy?.

Here’s how they dealt with it:

Results

Lyro ★★★★★

Ada CX ★★★★★

Both bots gave correct answers to the question. Lyro started by sending a link to the FAQ page that contains all the sizes and a detailed explanation of how to find the best fit. In contrast, the Ada system chose to ask follow-up questions to address the details of individual products.

Topic #8: Product questions

What about product recommendations, can AI do those? We checked that by asking Lyro and Ada to chat Can you recommend a product for a gift, under $30?

Here’s how they dealt with it:

Results

Lyro ☆☆☆☆☆

Ada CX ☆☆☆☆☆

Unfortunately, due to the lack of knowledge or troubleshooting materials provided by the brand, both bots were unable to offer an answer. The Ada CX bot seems to struggle to understand the question fully, offering suggestions that are not relevant to the topic. In contrast, Lyro immediately suggested the option to speak with a live operator.

Topic #9: Order status

Last but not least, the systems received a question What is the status of my order?

Here’s how they dealt with it:

Results

Lyro ★★★★★

Ada CX ★★★★★

Both bots are ready to assist the website visitor in checking the order status through the bot, thanks to deeper integration with the shop.

Summary: AI battle Lyro vs Ada CX

Tidio’s Lyro AI chatbot emerged as the winner in this battle, showing excellent performance in various support situations. Lyro has proven its effectiveness in handling customer queries efficiently and transparently, better understanding questions and providing answers just like live human agents do.

Here is a comparison table between the two software:

Category	Lyra	There is
Coming back	✅	✅
product availability	✅	❌
Shipping	Question ✅	Question ✅
Free shipping	✅	❌
Promo codes	✅	✅
Promo codes do not work	❌	❌
Product size	✅	✅
Product questions	❌	❌
Order status	✅	✅

See you in the next round!